Return Instructions

UNITED STATES RETURNS

Return labels are provided for eligible orders shipped within the United States.

For returns within the United States, please enclose the return section of the packing slip with your item(s).

  1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.
  2. Complete the return reason questionnaire on the packing slip and include it in the return package.
  3. Before sending your return shipment, please remove all extra labels from the outside of the package.
  4. Shipping charges will not be reimbursed.
  5. If you elect to use the pre-paid return label provided, attach the label to the outside of the box, make note of the tracking number, and leave the package with UPS or the United States Postal Service.
  6. If you chose not to use the pre-paid return label, please ship the item(s) First Class, prepaid via traceable insured mail to the following address:

    Juicy Couture
    ATTN: Returns Processing
    7601 Tradeport Drive
    Louisville, KY 40258

  RETURN INSTRUCTION (continued)

  1. Final sale merchandise cannot be returned.
  2. Keep the Return Tracking Number for your return package to monitor delivery status.
  3. You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order. 
  4. You will receive an email confirming the return has been processed, and a credit has been issued. In the case of a gift return, gift recipient will receive a mailed check.
  5. Customers that use the pre-paid return label should also receive a return in transit email once the package reaches the UPS hub, to confirm the package is on its way to our return processing center.
  6. Credit for gift returns will be issued to the original purchaser, UNLESS the following is checked and completed on the return portion of the pack slip: "WAS THIS A GIFT?"  To receive credit as a mailed, please provide address, email and phone number, otherwise credity will go to the original purchaser." The customer must supply a valid address, email address and phone number to receive the mailed check.
  7. If you registered for an account on JuicyCouture.com, you are able to login to your account online and print out your order confirmation.

RETURNS TO STORES

For your convenience, any Juicy Couture Full-Price Store located in the United States can also accept exchanges of, returns of, and/or qualifying requests for price-adjustments on items purchased at JuicyCouture.com. Customer needs to provide pack slip or order confirmation paperwork for the return to be processed. If a customer pays for an order with PayPal and returns it to a store, the refund will be issued as mailed. If returned via mail to the distribution center, the refund will be to the PayPal account. 

Please Note: Juicy Couture Outlet stores and International stores cannot accept returns from JuicyCouture.com.

 

CANADA RETURNS

Returns in Canada can only be processed by mail.  Canada stores cannot accept returns of merchandise ordered online at JuicyCouture.com.

For returns in Canada, please enclose the return section of the packing slip with your item(s).

  1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.
  2. Complete the return reason questionnaire on the packing slip and include it in the return package.
  3. Before sending your return shipment, please remove all extra labels from the outside of the package.
  4. Shipping charges will not be reimbursed.
  5. Please ship the item(s) first class, pre-paid and insured to:

    Juicy Couture
    ATTN: Returns Processing
    1151 Martin Grove Rd.
    Etobicoke, ON  M9W 4W7