Free Shipping & Free Returns. All Day, Every Day.

Customer Care

Hi! Welcome to Customer Care. Here we will answer your questions about shopping at our online store, your online orders, payment options and more. Please use the links on the left side of the page to access information you may want to read about.


You can also reach us by email, chat and telephone.


Click here to contact us


ORDERING QUESTIONS


Do you offer Gift Cards?

Yes! You can purchase online gift cards directly on our site. Gift cards are only redeemable at www.JuicyCouture.com.

If you currently have an old Juicy Couture Gift Card with outstanding balance, please contact 1-800-291-8178 regarding inquiries and redemptions.


Will my credit card be charged immediately?

No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.


Why should I become a registered user?

BE A COUTURIST!

We encourage you to set up an account and customize your preferences. Improve your shopping experience by taking advantage of these great benefits:

FASTER CHECKOUT:

  • securely save your addresses and billing information for super-fast checkout.

ORDER HISTORY:

  • receive important information regarding your purchase and track your order up to the moment it arrives. You may also view or print the details of all your past orders. If you use our pre-printed return labels, you can also view return tracking information.

GATHER TOGETHER THE ITEMS YOU WANT TO REMEMBER FOR LATER OR SHARE WITH FRIENDS:

  • on JuicyCouture.com you can save items to your wish list to keep track of the Juicy Couture items you just can’t wait to have.

NEWS AND EXCLUSIVE OFFERS:

  • sign up to receive email updates on new product announcements, gift ideas, special promotions, sales, and more.

Opening an account at JuicyCouture.com is easy. Simply click on My Account at the top of our page or create an account during the checkout process. When creating an account, we ask you for just a few pieces of information:

  • Your email address, which will serve as your JuicyCouture.com user name;
  • Your password, which ensures that only you can have access to your account information. The password can be 6 to 20 characters long. And if you ever forget your password, you can reset it by clicking on the "Forgot Your Password?" link on My Account page.

Once you have set up your account, it is easy to change your account details or to add additional preferences (addresses, payment methods, etc.) at any time. Simply click My Account to sign in. After you signed in, you can add or edit your personal information on the first tab, Account Details. If you are already signed in, just click the “My Account” at the top of our page. Click here to register now.


Why did you call or e-mail me to verify my order?

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.


How do I know that my order has been shipped?

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.


How do I change or cancel an order?

To cancel an order you recently completed, simply go to My Account, log in and then click "cancel order." If for any reason you would like to change your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.


What are my payment options?

We accept Visa, Mastercard, American Express, Discover and PayPal. Store credit from Juicy Couture retail locations is not redeemable online.


Are purchases on this website really tax free?

We are required by law to charge and collect taxes on products that we sell. Such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total.

Items paid for with gift cards or e-gift cards will be charged applicable sales tax.


Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.


Do you offer gift options?

Gift wrapping and gift messaging are available at juicycouture.com for a charge of $7 per item. Items are wrapped in Juicy Couture tissue paper, sealed with a Juicy Couture sticker, and packaged in a beautiful Juicy pink box that is tied up with a big, black, grosgrain ribbon bow.

GIFT WRAP OPTIONS:

  • Most items are wrapped in Juicy Couture tissue paper, sealed with a Juicy Couture sticker, and packaged in a signature box that is tied up with grosgrain ribbon.
  • Select items are pre-boxed. We will add the ribbon, should you choose gift wrapping.
  • For most items, you have the option of including a gift message (not to exceed 150 characters) printed on a complementary Juicy Couture card with envelope. You may also choose to receive a blank gift message card, should you wish to hand-write your own note.
  • Leather handbags, handbags over $150.00, and all wallets & nylon small goods will be placed in a signature dust bag before they are wrapped.

SIGNATURE DUST BAGS

All leather Juicy Couture handbags are packaged in a signature dust bag before they are shipped to you. Nylon and velour handbags, wallets and small goods do not include a dust bag.

HOW TO ADD GIFT WRAP TO AN ITEM:

For each item you want to gift wrap, click the gift wrap option in the Shopping Bag and type a message for the card (optional). The gift wrap charge will appear on the screen. When finished, click "Checkout." Some items may come pre-packaged in a complimentary gift box. The charge for a gift box and personalized card is $7.00 per order and is not refundable.

PLEASE NOTE: Gift wrapping may not be available for all items. The gift-wrap option will apply to items that can be packaged in a gift box. This option will be noted on the product page, and in your shopping bag. Some items may come pre-packaged in a complimentary gift box.

JEWELRY PACKAGING:

Juicy jewelry may come with a signature pink pouch or box as described on the product page. If the product page does not specify packaging, your item may arrive with one of the following packaging items:

  • Signature pink pouch
  • Signature Juicy box
  • Signature earring stud tray card or earring tab card
  • Zip closure plastic bag

We do not have extra stock of Signature pink pouches or jewelry boxes for sale or replacements.


Size Chart

Juicy Couture is designed to flatter a woman's body, fitting slim and close to the body. Items vary in circumference measurements by fabrication.

Measuring Instructions

Read the guidelines below and then compare your measurements to the above size chart. For the best fit, wear little or no clothing while measuring, and use a fabric tape measure.

  • Bust: Wrap the tape around the fullest part of your bust, then drop your arms to your sides to measure.
  • Waist: Measure around your natural waistline, keeping the tape comfortably loose.
  • Hips: Stand with your heels together, and measure around the fullest part of your hips.


Women's Apparel

XXS P/XS S M L XL XXL
Size (US) 0 0 2 4 6 8 10 12 14 16
25 26 27 28 29 30 31.5 33
Size (EU) 30 32 34 36 38 40 42 44
Size (UK) 2 4 6 8 10 12 14 16
Size (JAPAN) 3 5 7 9 11 13 15 17
Measurement (BUST) 31.5 32.5 33.5 34.5 35.5 36.5 37.5 39 40.5 42
Measurement (WAIST) 24 25 26 27 28 29 30 31.5 33 34.5
Measurement (HIP) 34 35 36 37 38 39 40 41.5 43 44.5


Girls' Apparel

Toddler Girls' Sizes 2-4T
Size Age Height (in) Waist Hip
2T 2 34.5 - 36.5 21 21
3T 3 36.5 - 38.5 21.5 22
4T 4 38.5 - 41.5 22-23 23
Girls' Sizes 4-6x
Size Age Height (in) Waist Hip
4 4 40 - 42.5 22 23
5 5 42.5 - 45 22.5 24
6 6 45 - 48 23 25
6x 6 48 - 50.5 23.5 26
Girls' Sizes 2-14 (XS-XL)
XS S M L XL
Size (US) 2 3 4 5 6 7 8 10 12 14
Age 2 3 4 5 6 7 8 10 12 14
Height (in) 34.5 38 41 44.5 46 48 53 55.5 57.5 60.5
Waist 20 20.5 21 21.5 22 22.5 23 24 25 26
Hip 21 22 23 24 25 27 28.5 30 32 34


Girls' Shoes

US Size EU Size UK Size Inches CM
11 28 30 6 3/4" 17.1
12 30 11 7 1/8" 18.1
13 31 12 7 1/2" 19.1
1 32 13 7 3/4" 19.7
2 33 1 8 1/8" 20.6
3 34 2 8 1/2" 21.6
4 36 3 8 3/4" 22.2
5 37 4 9 1/8" 23.2
6 38 5 9 1/2" 24.1



Baby Apparel & Accessories

Layette Apparel
Age Height (in) Height (cm) Weight (lbs) Weight (kg)
0/3M up to 23" up to 58.4 up to 12 lbs up to 5.4 kg
3/6M 23 - 26" 58.4 - 66 12 - 17 lbs 5.4 - 7.7 kg
6/9M 26 - 28" 66 - 77.1 17 - 20 lbs 7.7 - 9.1 kg
Baby Apparel
Age Height (in) Height (cm) Weight (lbs) Weight (kg)
3/6M 24 - 26" 61 - 66 12 - 17 lbs 5.4 - 7.7 kg
6/12M 26 - 29" 66 - 73.7 17 - 22 lbs 7.7 - 9.9 kg
12/18M 29 - 31" 73.7 - 78.7 22 - 27 lbs 9.9 - 12.2 kg
18/24M 31 - 33" 78.7 - 83.8 27 - 30 lbs 12.2 - 13.6 kg
Baby Track
Age Height (in) Height (cm) Weight (lbs) Weight (kg)
12M 26 - 29" 66 - 73.7 17 - 22 lbs 7.7 - 9.9 kg
18M 29 - 31" 73.7 - 78.7 22 - 27 lbs 9.9 - 12.2 kg
24M 31 - 33" 78.7 - 83.8 27 - 30 lbs 12.2 - 13.6 kg
Baby Shoes
Age Shoe Size Sole Length (in) Sole Length (cm) Sole Width (in) Sole Width (cm)
3/6M 2 4 3/8" 11.1 2" 5.1
6/9M 3 4 3/4" 12.1 2 1/8" 5.4
9/12M 4 5" 12.7 2 1/4" 5.7
Baby Socks
Age Sock Size Sole Length (in) Sole Length (cm) Sole Width (in) Sole Width (cm)
0/6M 0 - 1 3 3/4" 9.5 2" 5.1
6/12M 2- 3 4 1/4" 10.8 2 1/8" 5.4
12/24M 4 - 5 4 3/4" 12.1 2 1/4" 5.7
Baby Hats
Age Head Circumference (in) Head Circumference (cm)
0/6M 16 1/2" 41.9
6/12M 17 1/2" 44.5
12/24M 18 1/2" 47


SHIPPING QUESTIONS


When will my order be shipped? When will it arrive?

If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 12:00PM PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.


What's the status of my order? How do I track my order?

Once you have placed an order, you can check on its status at any time. To track your order from this page, go here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.


What's the difference between "Order Date" and "Ship Date"?

On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for 2nd Day Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.


Do you ship to PO boxes or APO/FPO addresses?

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.


If I send my package as a gift, will the recipient receive the invoice?

Yes. If you would like us to remove the invoice from the package, please send us an e-mail immediately after your order is placed.


INTERNATIONAL SHIPPING AND RETURN QUESTIONS

For all International Shipping Questions, please check our International Shipping FAQ page.


RETURN/EXCHANGE QUESTIONS



What is your return/exchange policy?

We want you to be completely satisfied with our product. Defective or unwashed, unworn and unused merchandise may be returned within 30 days after purchase for either exchange or refund. Returned or exchanged items must be returned new and unused with all original garment tags still attached. Shipping charges for 2nd Day and/or Next Day are only refunded in the event we inadvertently sent the wrong item(s) or the item(s) sent are found to be defective.

We will gladly exchange like items and ship to you at no additional charge (applicable in the US only). For Hawaii, Alaska, and International returns & exchanges please contact Customer Service Department at 1.888.824.8826.

For your convenience, a prepaid shipping label is included in all domestic (i.e. 48 contiguous United States) orders.

Unfortunately we cannot accept merchandise returns for items purchased from other retailers or websites. Only those purchased from JuicyCouture.com will be accepted.

International Customers:

Please contact us at customerservice@shop.JUICYCOUTURE.com or 1-888-824-8826 and we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.

PLEASE NOTE: No returns or exchanges can be accepted on Swimwear or Intimates. All footwear must be returned with original packaging in original condition. Juicy Couture merchandise purchased online via this website is only is eligible for mail-in returns. Final sale merchandise is not eligible for return.


How do I return/exchange in a store?

Merchandise purchased via this website with a credit card or gift card can only be returned or exchanged at the Juicy Couture online store.


Returning an Online Purchase

For your convenience, a pre-paid pre-addressed return label is included with your order to help make the return process hassle-free.

Return Packages to:

Juicy Couture Returns
3040 E Ana St.
Rancho Dominguez, CA 90221


How to ship a return or exchange

Pack and seal your box securely in the original package, if possible. To ensure your return/exchange is properly processed, please include the fully completed return form with your return package. You can download the return form if you don't have one.


Return or exchange instructions using a prepaid return label:

  • This service is only available for the 48 contiguous United States.
  • Please fill out reason for the return or exchange and place this entire form in the box.
  • Take your package to any authorized UPS location


Return or exchange instructions without using a prepaid return label:

  • You can also send the merchandise back to us using any other traceable shipping method, at your expense.
  • Complete the return/exchange form on the back of the invoice and place this entire form in the box. Download a return form if you don't have one.
  • Pack and seal your box securely, in the original package if possible.

Please return your package to:

Juicy Couture Returns
3040 E Ana St.
Rancho Dominguez, CA 90221

  • Packages must be returned prepaid. We do not accept COD.
  • We recommend you insure the package with the shipping carrier of your choice.


Refunds to credit card

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.


Contact Us

24 hours/7 days a week

1-888-824-8826

customerservice@shop.juicycouture.com


Return/Exchange a gift

If you are returning a gift you received purchased from this website, please contact Customer Service Department at 1.888.824.8826. We apologize for any inconvenience this may cause.


MISCELLANEOUS QUESTIONS


I bought your product on eBay, is it authentic?

We have been getting hundreds of complaints from customers who have purchased on eBay (or other auction/web sites) in regards to counterfeit products. To be sure that you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.


Can you tell me when new products or special promotions are announced?

Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements. Sign up to get started!


What is the Address Book and how do I use it?

Registered users can store the addresses of their friends and family online, so when you want to send a gift, you don't have to search for their address. We'll hold on to it for you! Update your address book anytime directly on your account.



Are the products on the website the same as in the stores?

Yes. Although our website may have a greater selection than a store in your area, the products are the same.


Why can't I select the color/size combination I want?

It's possible that the color/size combination you want is not in stock. For example, we may have your size in stock but not the color. Or we may have the color, but not your size. You can email our customer service department if what you're looking for is out of stock, they may be able to help you in terms of when the product will be available.


What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details, check our privacy policy page.


Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.