What is your return/exchange policy?
We want you to be completely satisfied with our product. Defective or unwashed, unworn and unused merchandise may be returned within 30 days after purchase for either exchange or refund. Returned or exchanged items must be returned new and unused with all original garment tags still attached. Shipping charges for 2nd Day and/or Next Day are only refunded in the event we inadvertently sent the wrong item(s) or the item(s) sent are found to be defective.
We will gladly exchange like items and ship to you at no additional charge (applicable in the US only). For Hawaii, Alaska, and International returns & exchanges please contact Customer Service Department at 1.888.824.8826.
For your convenience, a prepaid shipping label is included in all domestic (i.e. 48 contiguous United States) orders.
Unfortunately we cannot accept merchandise returns for items purchased from other retailers or websites. Only those purchased from JuicyCouture.com will be accepted.
Please contact us at customerservice@shop.JUICYCOUTURE.com or 1-888-824-8826 and we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.
PLEASE NOTE: No returns or exchanges can be accepted on Swimwear or Intimates. All footwear must be returned with original packaging in original condition. Juicy Couture merchandise purchased online via this website is only is eligible for mail-in returns. Final sale merchandise is not eligible for return.
How do I return/exchange in a store?
Merchandise purchased via this website with a credit card or gift card can only be returned or exchanged at the Juicy Couture online store.
Returning an Online Purchase
For your convenience, a pre-paid pre-addressed return label is included with your order to help make the return process hassle-free.
Return Packages to:
Juicy Couture Returns
3040 E. Ana Street
Rancho Dominguez, CA 90221
How to ship a return or exchange
Pack and seal your box securely in the original package, if possible. To ensure your return/exchange is properly processed, please include the fully completed return form with your return package. You can download the return form if you don't have one.
Return or exchange instructions using a prepaid return label:
- This service is only available for the 48 contiguous United States.
- Please fill out reason for the return or exchange and place this entire form in the box.
- Take your package to any authorized carrier location
Return or exchange instructions without using a prepaid return label:
- You can also send the merchandise back to us using any other traceable shipping method, at your expense.
- Complete the return/exchange form on the back of the invoice and place this entire form in the box. Download a return form if you don't have one.
- Pack and seal your box securely, in the original package if possible.
Please return your package to:
Juicy Couture Returns
15351 Stafford Street
City of Industry, CA 91744
- Packages must be returned prepaid. We do not accept COD.
- We recommend you insure the package with the shipping carrier of your choice.
Refunds to credit card
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
24 hours/7 days a week
Return/Exchange a gift
If you are returning a gift you received purchased from this website, please contact Customer Service Department at 1.888.824.8826. We apologize for any inconvenience this may cause.