What is your return policy?

We want you to be completely satisfied with our product. Defective or unwashed, unworn and unused merchandise may be returned within 30 days after purchase for a refund. Returned items must be returned new and unused with all original garment tags still attached. Shipping charges for 2nd Day and/or Next Day are only refunded in the event we inadvertently sent the wrong item(s) or the item(s) sent are found to be defective.

For Hawaii, Alaska and international returns, please contact Customer Service at 1.888.824.8826.

Unfortunately we cannot accept merchandise returns for items purchased from other retailers or websites. Only those purchased from JuicyCouture.com will be accepted.

International Customers:

Please contact us at customerservice@shop.juicycouture.com or 1.888.824.8826 and we will provide you with further instructions on where returns should be shipped, as well as the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.

PLEASE NOTE: No returns can be accepted on sale items, swimwear or intimates. All sale items with prices ending in .99 are final sale and may not be returned. All footwear must be returned with original packaging in original condition. Juicy Couture merchandise purchased online via this website is only eligible for mail-in returns.


Exchanges

At this time, juicycouture.com cannot process exchanges. To exchange an item, please return the item your purchased for a refund and place a new order.


How do I return in a store?

Merchandise purchased via this website with a credit card or gift card can only be returned at the Juicy Couture online store


Returning an Online Purchase

Return Packages to:

Juicy Couture Returns
5026 Chino Hills Parkway
Chino, CA 91710


How to ship a return

Pack and seal your box securely in the original package, if possible. To ensure your return is properly processed, please include the fully completed return form with your return package. You can download the return form if you don't have one.


Return instructions using a prepaid return label:

  • This service is only available for the 48 contiguous United States.
  • Please fill out reason for the return and place this entire form in the box.
  • Take your package to any authorized UPS location


Return instructions without using a prepaid return label:

  • This service is only available for the 48 contiguous United States.
  • Please fill out reason for the return and place this entire form in the box.
  • Take your package to any authorized carrier location


Return instructions without using a prepaid return label:

  • You can also send the merchandise back to us using any other traceable shipping method, at your expense.
  • Complete the return form on the back of the invoice and place this entire form in the box. Download a return form if you don't have one.
  • Pack and seal your box securely, in the original package if possible.

Please return your package to:

Juicy Couture Returns
5026 Chino Hills Parkway
Chino, CA 91710

  • Packages must be returned prepaid. We do not accept COD.
  • We recommend you insure the package with the shipping carrier of your choice.


Refunds to credit card

Once your package has been received, your refund will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.


Contact Us

Mon-Sun, 6am-6pm PST

1-888-824-8826

customerservice@shop.juicycouture.com


Return a gift

If you are returning a gift you received purchased from this website, please contact Customer Service Department at 1.888.824.8826. We apologize for any inconvenience this may cause.