Customer Service

How to Contact Us

Phone

Call a customer service representative from Juicy Couture…the official site and online store: 1-888-908-1160

Email

Send an e-mail to Juicy Couture…the official site and online store

Online Chat

Chat online with a customer service representative from Juicy Couture…the official site and online store

Shopping Online

• Shipping Information

  • Delivery & Processing Charges (D&P)

    D&P is the charge for catalog and internet order processing, item selection, packaging, processing, transport and handling. Special delivery requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift box, gift wrap and monogramming. Shipments and deliveries occur only on weekdays. D&P is subject to change and will be determined at time of order and subject to the following:

  • Standard Delivery

    Unless an expedited service is requested, your order should arrive in approximately 5–7 business days after shipping if ordered by 12:00 noon (CST).

  • Two-Day Delivery

    If requested, add $10.00 to standard D&P. Your order should arrive in 2 business days after shipping if ordered by 12:00 noon (CST). Please note two-day orders placed after 12:00 noon (CST) Friday, or on Saturday or Sunday will be processed Monday and should arrive in 2 business days after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery.

  • Overnight Delivery

    If requested, add $17.00 to standard D&P. Your order should arrive next business day after shipping if ordered by 12:00 noon (CST). Please note overnight orders placed after 12:00 noon (CST) Friday, Saturday or Sunday will be processed Monday and should arrive the next business day after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery.

  • Alaska, Hawaii, Puerto Rico, American Samoa, Palau, Guam and U.S. Virgin Islands Deliveries

    Add $5.00 to the applicable D&P charges for standard shipping. Your order should arrive in approximately 7–10 business days if ordered by 12:00 noon (CST). D&P may vary between catalog orders and Internet orders.

  • Delivery to post office boxes

    Second-day and next-day shipping is not available to post office boxes. All standard deliveries to P.O. boxes will be shipped via parcel post. Please feel free to contact us if you have any questions regarding when you will receive your order.

  • Additional Address

    Please add $8.00 to the applicable D&P charges for each additional delivery address.

    • Items ordered together may be delivered separately, and the D&P will be allocated over shipments but not necessarily evenly.
    • Returns may affect final D&P charges. D&P charges are not refundable unless merchandise is damaged or defective. Returns for reasons due to Juicy Couture will receive D&P credit as D&P was allocated, which may result in a final D&P charge after return that differs from quoted rates.
    • D&P in parentheses by an item are in addition to standard D&P unless otherwise indicated.
    • Certain consumer commodities are considered hazardous materials, such as aerosols, nail polish, fragrances and other alcohol based products. Our policy is to ship these items as standard D&P to U.S. locations and to prohibit the shipping to international locations, including APO/FPO addresses, Puerto Rico and Guam.
    • If you request to change the destination address of a shipment in route, an additional charge may be assessed.

  • The following processing and delivery costs are for merchandise pictured and described on our web site. Costs are calculated according to the total cost of the merchandise in your order. All prices are expressed in U.S. currency.

    Merchandise Total**	Standard	Two-day	Overnight
    25.00 and under	6.00	16.00	23.00
    25.01–50.00	9.00	19.00	26.00
    50.01–100.00	11.50	21.50	28.50
    100.01–200.00	16.00	26.00	33.00
    200.01–300.00	18.50	28.50	35.50
    300.01–500.00	21.50	31.50	38.50
    500.01–700.00	25.50	35.50	42.50
    700.01 –1000.00	29.00	39.00	46.00
    1000.01 and over	32.00	42.00	49.00

  • Drop Ship Items

    Drop ship items are shipped directly from the manufacturer to your door. Second-day and next-day shipping are not available on these items. Additional time should be allowed for processing the order, and heavy items may take up to four to six weeks for delivery. Please feel free to contact us if you have any questions regarding when you will receive your order.

• International Shipping

  If you would like to have your juicycouture.com purchase shipped to an international destination or US territory, please call 972-556-6087. Additional delivery charges may apply.

  If you have any questions, please click one of these options to contact Juicy Couture:

  • Email
  • Online Chat

  You also may call Juicy Couture Customer Service at 1-888-908-1160.

• Returns & Exchanges

  We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. We cannot accept returns after 180 days.

  Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. Items returned after 60 days might be subject to a reduced refund if not in the original vendor packaging, not in salable condition, and/or if the merchandise has been marked down in the intervening time period.

  By Mail

  On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. If you use a SmartLabel, a fee will be deducted from your refund. If you prefer not to use the SmartLabel, please ship the item prepaid and insured to Sales Division, 123 Customer Way, Irving, TX 75039. For a replacement shipping label, please call 1-800-825-8000.

  Store Purchases

  Any merchandise purchased in store should be returned for a refund at the store where it was purchased.

  All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund to be issued.

  Please allow 2–3 weeks for the processing of your return.

• Price Adjustments

  Prices are subject to change. We offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items. For questions and adjustments call 1-888-908-1160.

  We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.

  • If an item’s correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
  • If an item’s correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.
• Order Cancellation

  You may cancel any Juicy Couture order as long as the order status is “in process.” If order status is “shipped,” it cannot be canceled.

  Registered Customers

  You may cancel your web order online. Click on My Account, sign in, select “View Web Order History,” click on the desired order number, and then select “Cancel” next to the item(s) you wish to cancel.

  Non-Registered Customers

  Please call toll-free 1-888-908-1160 to determine order status; to cancel it, please have your order number ready.

• Your Online Account

  Register with Juicy Couture for the most convenient shopping experience. Once you register, you will not have to reenter your credit card and shipping information, and you may also view your web order status. Register or sign in here.

• Credit Card Use

  Juicy Couture accepts the following credit cards for online purchases:

  • American Express
  • VISA
  • MasterCard
  • Discover

  Credit Cards

  The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.

  Debit Cards

  Payment is deducted from your account at the time your card is approved. A receipt is included with each order.

• Sales Tax

  Sales tax is automatically applied to your Juicy Couture order in accordance with individual state regulations if your shipping address is in one of the following states: AZ, CA, CO, FL, GA, HI, IL, MA, MD, MI, MN, MO, NC, NJ, NV, NY, PA, TX, VA, or the District of Columbia.

  Sales tax is automatically applied to D&P charges in accordance with individual state regulations if your shipping address is in one of the following states: CA, CO, FL, GA, HI, MD, MI, MN, MO, NV, NJ, NY, NC, PA, TX, VA, or the District of Columbia.

• Order Status & History

  We will send updates regarding the status of your order, including when your item(s) ship*, to the e-mail address you provided when ordering.
  * Excluding items shipped from vendor.

  Registered Customers

  Please sign in to access web order status and history.

  Non-Registered Customers

  Non-Registered Customers do not have online access to order status and history. You may request information via e-mail or online chat, or by calling 1-888-908-1160. Please provide the order confirmation number displayed after placing your order so we can respond more quickly and accurately.