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Customer Care

Frequently asked questions


Here we will answer your questions about shopping at our online store,your online orders,payment options and more.


Ordering Questions:

Will my credit card be charged immediately?

Yes. Your credit card will be charged at the point of purchase. Once you enter your method of payment on the final review page and place the order, we will email you an order confirmation number. Additional emails will be sent to notify you when your order has been shipped with the tracking details.

Why should I become a registered user?

BE A COUTURIST!

We encourage you to set up an account and customize your preferences. Improve your shopping experience by taking advantage of these great benefits:

FASTER CHECKOUT:

  • Securely save your addresses and billing information for super-fast checkout.

ORDER HISTORY:

  • Receive important information regarding your purchase and track your order up to the moment it arrives. You may also view or print the details of all your past orders.

NEWS AND EXCLUSIVE OFFERS:

  • Sign up to receive email updates on new arrivals, gift ideas, special promotions, and more.

Opening an account at JuicyCouture.com is quick and easy. Simply click on My Account at the top of our page or create an account during the checkout process.

Once you have set up your account, it is easy to change your account details or to add additional preferences (addresses, payment methods, etc.) at any time. Simply click My Account to sign in. After you signed in, you can add or edit your personal information on the first tab, Account Details. If you are already signed in, just click the “My Account” at the top of our page. Click here to register now.

Why did you call or e-mail me to verify my order?

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.

How do I know that my order has been shipped?

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.

How do I change or cancel an order?

Due to the quick processing time, we are unable to cancel or modify an order after it has been placed. Please visit our returns page to initiate a return or exchange if you do not wish to keep the order.

What are my payment options?

We accept Visa, Mastercard, American Express, Discover, PayPal, Amazon Pay and Apple Pay. Store credit from Juicy Couture retail locations is not redeemable online.

Are purchases on this website really tax free?

We are required by law to charge and collect taxes on products that we sell. Such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total.

Items paid for with gift cards or e-gift cards will be charged applicable sales tax.

Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

SIZE CHART

Juicy Couture is designed to flatter a woman's body, with slimmer silhouettes than are close to the body. *Items vary in circumference measurements by fabrication.

Measuring Instructions:

Read the guidelines below and then compare your measurements to the above size chart. For the best fit, wear little or no clothing while measuring, and use a fabric tape measure.

  • • Bust: Wrap the tape around the fullest part of your bust, then drop your arms to your sides to measure.
  • • Waist: Measure around your natural waistline, keeping the tape comfortably loose.
  • • Hips: Stand with your heels together, and measure around the fullest part of your hips.

Simply click here to access our Size Chart.

Shipping questions:

When will my order be shipped? when will it arrive?

Orders ship Monday thru Friday. For same day expedited delivery shipments, orders must be placed prior to 12:00 PM PST. Any orders placed on a Friday after 12:00PM PST will not be processed until the next business day. You will receive an e-mail confirmation once your order has shipped.

What's the status of my order? how do i track my order?

Once you have placed an order, you can check on its status at any time. To track your order from this page, click here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information. Please contact customer service for additional assistance.

what's the difference between "order date" and "ship date"?

On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not be processed until the next business day.

Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.

Do you ship to po boxes or apo/fpo addresses?

We unfortunately do not ship to P.O. boxes or APO/FPO addresses.

if i send my package as a gift, will the recipient receive the invoice?

Yes. All our orders are shipped with an invoice.

RETURN & EXCHANGE QUESTIONS:

What is your return policy?

As of October 7, 2019, all sales on JuicyCouture.com are final and can not be returned for a refund or exchange.

*Shipping charges are non-refundable.

Items purchased from JuicyCouture.com can not be returned in-store.

Unfortunately, we can not accept merchandise returns for items purchased from other retailers or websites.

Miscellaneous Questions:

I bought your product on ebay, is it authentic?

To be sure that you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.

can you tell me when new products or special promotions are announced?

Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements. Sign up to get started!

ARE THE PRODUCTS ON THE WEBSITE THE SAME AS IN THE STORES?

Yes. Although our website may have a greater selection than a store in your area, the products are the same.

WHY CAN'T I SELECT THE COLOR/SIZE COMBINATION I WANT?

It's possible that the color/size combination you want is not in stock. For example, we may have your size in stock but not the color. Or we may have the color, but not your size. You can email our customer service department if what you're looking for is out of stock, they may be able to help you in terms of when the product will be available.

WHAT IS YOUR PRIVACY POLICY?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details, check our privacy policy page.

IS MY PERSONAL AND CREDIT CARD INFORMATION SAFE ON YOUR WEBSITE?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

Shipping


Here you will find all the information on the best way to receive your order.


Standard shipping rates

Free Domestic Shipping on all US orders over $150.

TOTAL ITEMS Ground Shipping
(5-6 Business Days)
2nd Day
(2 Business Days)
Next Day
(Next Business Day)
1 item $5 Flat Rate $14.95 $28.95
2 items $5 Flat Rate $14.95 $28.95
3 items $5 Flat Rate $14.95 $28.95
4 items $5 Flat Rate $14.95 $28.95
5+ items $5 Flat Rate $14.95 $28.95

Returns & Exchanges


Return Policy

As of October 7, 2019, all sales on JuicyCouture.com are final and can not be returned for a refund or exchange.

*Shipping charges are non-refundable. 

Items purchased from JuicyCouture.com can not be returned in-store. 

Unfortunately, we can not accept merchandise returns for items purchased from other retailers or websites. 

CONTACT US

Mon-Sun, 6am-6pm PST

1-888-824-8826

customerservice@shop.juicycouture.com

Contact US


Hi Couturist! You can reach us by email and telephone. We're happy to assist you in any way we can.

BUT FIRST:

Check out our FAQs page first to expedite your resolution.

VIEW FAQ PAGEVIEW FAQ PAGE

EMAIL US

If you have any questions, concerns or suggestions, send us an email! we'll answer your inquiry in 24 hours.

EMAIL UScustomerservice@shop.juicycouture.com

CONTACT CUSTOMER SERVICE

We're happy to assist you in any way we can. We're available Mon-Sun, 6am-6pm PST.

CONTACT CUSTOMER SERVICE1.888.824.8826 (Toll-Free)

Sign Up & Get $25 Off Your First Purchase of $150!

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